Confirm whether the network between the phone and the camera is normal, and check whether the camera is turned on.

1) Please repowered the camera, if the camera does not rotate after 30 seconds, it means the device is not turned on. Please check if the power cord is properly connected.

2) If the camera is turned on, Please check the Wi-Fi signal strength of the camera installation location and restart the router. It is recommended to move the camera closer to the router and try again

3) If the network and power supply are normal, reset the camera (Please refer to the User Manual for the reset method). If you still cannot view after resetting, please add the camera again. Hope these steps can help you, if the problem persists, please contact our after-sales service team.